Privacy Policy

Who we are

ITC Learning Corporation is a leading provider of online industrial skills training, serving the
manufacturing and process industries. Our platform supports more than 6,000 organizations and over 1,000,000
users worldwide, delivering industry-recognized training solutions that improve workforce readiness, safety,
and productivity.

Through our online platform, we offer scalable and accessible training programs designed to meet the evolving
needs of manufacturers, technicians, and industrial professionals.

This website (https://itclearning.com) is operated by ITC Learning
Corporation.

You can reach us at:

• Mail: 7580 NW 5th Street, Suite 19190, Plantation, Florida 33318
• Phone: 800-638-3757
• Email: sales@itclearning.com

What personal data we collect and why we collect it

We collect personal and company information to provide services you request. This includes:

• Personal Identification Information: Name, email address, phone number, company name,
  job title, country, and language preferences.
• Company Information: Business type, industry, location, number of team members, and
  business needs.
• Technical and Usage Information: IP address, browser type, operating system, pages
  visited, time spent, and clickstream data.
• Cookies and Tracking: We use cookies and similar technologies to improve functionality,
  performance, and personalize your experience.

Generally, this information is requested when you are asked to register before downloading demonstration or
trial software, registering for seminars or conferences, subscribing to e-mail newsletters, or when
requesting additional information about ITC Learning Corporation.

We will ask you when we need information that describes your company and business process needs to help you
quickly learn how our solutions can meet your specific needs.

For example: If you choose to build a solution or create a customized on-line learning experience, we will
request information about your company such as: business type, industry and location, number of team
members, the most critical business problems you’re hoping to solve, and the scope of your system needs.

Contact forms

We collect personal information submitted through contact forms including your name, company, email address,
and message content. This information is retained only as long as needed to fulfill your request and is not
used for unsolicited marketing.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic,
and support marketing and performance efforts. These cookies may be set by us or by third-party providers
whose services we use.

Our website uses CookieYes to manage user consent for cookies in accordance with privacy
regulations. When you first visit our website, you will be presented with a cookie banner allowing you to
accept or reject various categories of cookies. You can update your preferences at any time through the
cookie settings link on our site.

The types of cookies we may use include:

• Necessary Cookies: Required for the website to function properly and cannot be switched
  off.
• Analytics Cookies: Used to collect anonymized data on how visitors use our site to help
  us improve performance.
• Marketing Cookies: Used to track visitors across websites to display relevant
  advertisements.

To learn more about how we use cookies and to manage your preferences, please refer to our cookie settings
via the banner.

Analytics

We use Google Analytics 4 (GA4), integrated through Google Tag Manager
(GTM), to collect information about how visitors interact with our website. This includes
details such as pages visited, time spent on pages, browser type, and user flow. The data collected is
anonymized and used for performance monitoring and site improvement purposes.

Google Analytics may store cookies on your browser to distinguish users, but does not collect personally
identifiable information. All data is processed in accordance with Google’s privacy practices.

For more information, see:

• Google’s Privacy Policy
• How
  Google uses information from sites that use its services

You can opt out of Google Analytics tracking by adjusting your cookie preferences or by installing the Google Analytics Opt-out
Browser Add-on.

Who we share your data with

Your information may be shared with:

• Certified partners and resellers, as authorized by you.
• Third-party service providers such as marketing, analytics, or support vendors.
• Legal authorities when required by law or to protect our rights.

Our partners use this information to provide more in-depth support and recommendations. They are prohibited
from using the information for other purposes. ITC Learning Corporation is not accountable for how partners
use and secure information shared directly with them.

We also work with external vendors for services such as email delivery, order fulfillment, and statistical
analysis. These vendors only receive information necessary to perform their function and are contractually
obligated to use it for that purpose only.

How long we retain your data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. For
example:

• Contact form entries: retained as needed for service fulfillment
• Analytics records: retained for internal analysis and reporting
• Customer service data: retained to support past and future requests

What rights you have over your data

You have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Request deletion of your data or restrict processing
• Object to certain uses of your data
• Request a copy of your data for portability purposes

To exercise any of these rights, please contact us using the information provided below.

Where your data is sent

Some of the data collected through our website may be transferred to and processed in countries outside of
your jurisdiction, including the United States. This primarily occurs when we use third-party service
providers such as:

• Google Analytics 4 and Google Tag Manager – operated by Google LLC (USA)
• CookieYes – operated by Mozilor Limited (UK/India)

These third parties may store and process data on servers located outside the European Union, including in
the United States and other jurisdictions where data protection laws may differ from those in your region.

When such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance
with European data protection standards. These safeguards may include:

• Standard Contractual Clauses approved by the European Commission
• Service provider compliance with the EU-U.S. Data Privacy Framework or equivalent mechanisms

If you would like more information about the safeguards in place for data transfers, you may contact us using
the details provided in the Contact Information section.

Contact information

If you have questions or concerns about this policy, or if you believe we have not adhered to it, please
contact us:

Email: sales@itclearning.com

Mail: 7580 NW 5th Street, Suite 19190, Plantation, Florida 33318

Phone: 800-638-3757

How we protect your data

We implement reasonable administrative, technical, and physical safeguards to protect your personal
information from unauthorized access, use, or disclosure. However, no method of transmission or storage is
completely secure.

What data breach procedures we have in place

ITC Learning Corporation follows industry-standard practices to detect, respond to, and mitigate data
breaches. In the event of a breach involving personal data, we will notify affected users as required by
applicable data protection laws and take immediate action to investigate and resolve the incident.

For more information about our data breach response procedures, please contact us using the information
provided in the Contact section.

What third parties we receive data from

ITC Learning Corporation does not actively receive personal data about users from third-party sources for use
on this website. If this practice changes, we will update this section to reflect the types of data received
and the sources involved.

What automated decision making and/or profiling we do with user data

ITC Learning Corporation does not use automated decision-making or profiling that significantly affects users
based on their personal data.

Should this change in the future, we will provide clear details on the logic involved, potential
consequences, and available user rights related to those processes.

Industry regulatory disclosure requirements

ITC Learning Corporation operates in the industrial training and education sector. While we are not currently
subject to specific industry regulatory disclosures beyond standard privacy regulations, we are committed to
complying with all applicable data protection laws relevant to our business operations.