(additional considerations)

Before finalizing your e-Learning purchases, in addition to the general considerations we pointed out on Monday, you should also pay close attention to some specific criteria:

  1. Is the navigation through the course simple, consistent and intuitive.  In other words, are the screens user-friendly and obvious to the learner?
  2. Is the instruction both meaningful and interactive.  In other words, are the individual units of the instruction performance-based and do they require relevant responses from the learner?  (In addition, knowledgeable instructional design will segment the course into very small units of instruction, each tied directly to a performance objective.)
  3. Are adult learning characteristics accommodated?  In other words, are the designed communication techniques consistent with the learning culture of the individuals to be trained?
  4. Are your administrative management requirements satisfied?  In other words, are the test results, time-spent considerations, etc. readily incorporated into your LMS?
  5. Is the media appropriately integrated into the learning experience.  In other words, are the videos, graphics, stills and animations directly appropriate to the subject being taught.

There are some practical expectations you should look for, as well.

  1. Does the e-Learning course you are reviewing provide adequate training for your targeted audience?  Does it teach the particular skills your trainees need in order to perform their assigned tasks?
  2. Does the e-Learning course you are reviewing integrate with your intended delivery system?

Your final review activity should be a very careful examination of the vendor’s “Customer Support” capability.

Some vendors regard their customer support activities only from a cost control standpoint.  They believe that a customer support function is nothing but an expense item.  So, they try to put roadblocks between themselves and the customer in order to delay the inevitable in the hope that it will “just go away.”

What can you do during your review process in order to minimize your chances of ending up with one of those non-customer oriented vendors?

Well, you should ask your salesperson for both a “number to call” and an e-Mail address to contact in the event of any problem.

Now, run a test.  Call the number provided and time how long it takes for them to get back with you.  Ditto with the e-Mail address.  The answer to those two tests will tell you a lot about the future problems you are going to encounter with that particular vendor.

Some vendors are truly customer oriented.  Find one of those.  It will save you a lot of after-the-sale grief.

More on Monday  –  –  –

     — Bill Walton, co-Founder, ITC Learning

   June 21, 2017  (Mondays & Wednesdays)

 (This is a personal blog.  Any views or opinions represented in this blog are personal and belong solely to the blog owner,, an independent consultant.  They do not represent those of people, institutions or organizations that the owner may or may not be associated with in a professional or personal capacity.)